Return & Refund Policy

A deposit of 50% of your total tour cost secures your booking. The remaining balance is collected during the tour itself, unless we’ve agreed otherwise with you in writing. See our Terms & Conditions for accepted payment methods.

How much of your deposit you get back depends on how far ahead of your departure date you cancel:

• More than 30 days before departure — 50% of your total tour cost is refunded
• Within 30 days of departure — no refund
• No-show — no refund

To cancel, let us know in writing (email is fine) as early as you can — the date we receive your notice is what counts against these windows.

We process approved refunds back to you as promptly as we can. We don’t currently publish a fixed number of days for this — if you’re waiting on a refund and want a status update, contact us directly (Section 8) and we’ll tell you exactly where it stands.

Want to move your trip to different dates rather than cancel? Tell us as early as possible — we’ll do our best to rebook you onto new dates at no extra charge. If your request comes within 30 days of your original departure date, we’ll treat it under the same terms as a cancellation (Section 2), since hotels, drivers, and guides may already be committed for those dates.

We aren’t liable for cancellations, delays, or itinerary changes caused by events beyond our reasonable control — a force majeure event, like extreme weather, a natural disaster, a strike, or government action. If something like this affects your trip, we’ll work with you on the best available option, whether that’s rescheduling or a refund for any services you didn’t receive.

We require comprehensive travel insurance for every booking, and recommend cover that includes trip cancellation as well as medical treatment and repatriation. Insurance is often the fastest way to recover costs a cancellation within 30 days wouldn’t otherwise refund.

We may update this policy from time to time. Updates take effect as soon as we publish them on this page, so the terms that apply to your booking are the ones in force on the date you book.

Questions about a cancellation or refund? Reach us at pawan@luxindiatours.com or +91 98280 88533, or use the contact form.